PRIVACY

How your information is used

We collect the email address, question, context, options, casting information, support message, order reference, and consent record you choose to provide. We use this information to create and deliver a reflection report, answer support requests, prevent duplicate submissions, and maintain service records. We also record first-party aggregate usage statistics (for example, page views and completed form steps) as event names only — without your email, question text, or other identifying content — to understand how the site is used.

To prepare your reflection, the question, context, options, and casting information may be processed by an automated text-processing service approved by the operator. Your email address is not included in that step. Do not submit passwords, payment-card data, identity documents, health records, or information about another person that you do not have permission to share.

Payment processing is handled by the selected payment provider. We store payment references and delivery status, not payment-card details.

Retention. Unpaid requests are deleted within 30 days. Report inputs and reports are retained for 90 days after delivery. Support records are retained for 24 months. We retain the minimum order, payment, refund, and consent records needed for accounting, tax, fraud-prevention, and dispute handling for the applicable mandatory period; where a record is an accounting voucher, Chinese accounting-archive rules may require a minimum 30-year retention. We keep these accounting records separate from report content where possible.

You may request access, correction, or deletion of personal information through support or cl8922493@gmail.com. Deletion may be limited where records must be retained for legal, payment, fraud-prevention, or dispute purposes. Read the terms and refund policy before ordering.

Operator. Huainan Tongying Hechuang Technology Co., Ltd., Room 118, Building 50, Phase II, Wangyun Xiaozhen, Huainan Economic and Technological Development Zone, Huainan, Anhui, China.

This product is for adult cultural reflection. It is not evidence about future events or professional medical, legal, financial, or mental-health advice.